Terms and Conditions JOM99

1. Acceptance of Terms and Conditions

By accessing, browsing or using the JOM99 platform — whether through the official website, mobile app or any digital channel we provide — you hereby accept and agree to be fully and unconditionally bound by these Terms and Conditions. If you do not agree with any part of these terms, you are requested not to use JOM99's services.

These Terms and Conditions form a legally binding agreement between you (the member) and jom99. This document may be amended at any time without prior notice, and it is your responsibility to review these terms periodically. Your continued use of the jom99 platform following any amendment constitutes your acceptance of the revised terms.

2. Eligibility and Account Registration

To register and use jom99 services, you must meet the following eligibility requirements without exception:

• Aged 21 years and above on the date of registration.
• A citizen or permanent resident located in a geographic region where the use of this type of online entertainment platform is permitted.
• Never previously suspended or banned from the jom99 platform.
• Not currently on an active self-exclusion list.
• Act on your own behalf and not as an agent or representative of any other party.

Each individual is only permitted to hold one jom99 account only. Opening multiple accounts — whether using the same or different identities — is strictly prohibited and will result in the suspension of all such accounts along with the forfeiture of any balances and bonuses. jom99 reserves the right to employ various technical methods and verification procedures to detect multiple accounts.

Upon registration, you are required to provide accurate, current, and complete information. jom99 reserves the right to request identity verification (KYC) documents at any time, including copies of your identity card, passport, proof of address, and proof of ownership of the payment method used. Failure to provide the required documents within the specified timeframe may result in temporary account suspension or closure.

3. Account Management and Security

You are fully responsible for keeping your account login credentials secure, including your username and password. It is strongly advised that you:

• Using a strong, unique password that is not used on any other platform.
• Not sharing login credentials with any party, including family members.
• Log out of your account after every session, especially on shared devices.
• Report to the jom99 support team immediately if you suspect your account has been accessed without authorization.

JOM99 will not be liable for any losses arising from unauthorised use of your account due to your own negligence in safeguarding your login credentials. Our platform will never request your password via email, live chat or any other communication channel — if anyone does so on behalf of JOM99, please report it immediately as it is a fraud attempt.

4. Deposits and Payment Methods

JOM99 supports a wide range of payment methods popular among Malaysian users, including DuitNow, FPX, Touch 'n Go eWallet, Boost and several other local e-wallets. All deposits are processed instantly upon confirmation from the payment provider.

The deposit terms and conditions are as follows:

• The minimum deposit is as displayed on the Deposit ours and may change from time to time.
• All deposits must be made using a payment method registered in the same member's name. jom99 does not accept payments from third parties.
• JOM99 does not charge any processing fees for deposits; however, third-party payment providers may impose their own charges.
• If your deposit has not been credited to your account within the expected timeframe, please contact our support team with proof of transaction.

Payment Methods	Processing Time	Minimum Limit
DuitNow / FPX	Instant	RM 30
Touch 'n Go eWallet	Instant	RM 20
Boost	Instant	RM 20
Cryptocurrency	1–15 minutes	Equivalent to RM 50

5. Withdrawal of Funds

JOM99 is committed to processing all withdrawal requests promptly and efficiently. Members may make withdrawals at any time as long as their account is active and all required verification requirements have been met.

The withdrawal requirements that must be observed are:

• Full identity verification (KYC) must be completed before your first withdrawal can be processed.
• Withdrawals may only be made to the same payment method used for the deposit, except in specific circumstances approved by jom99 management.
• If a bonus has been received, the applicable bonus wagering requirement must be fully met before a withdrawal can be made.
• JOM99 reserves the right to request additional supporting documents before approving any withdrawal deemed unusual or requiring further review.
• Approved withdrawals are typically processed in under 5 minutes during standard banking hours.

6. Bonuses, Promotions and Wagering Requirements

JOM99 offers a variety of bonuses and promotions to new and existing members. All bonuses are subject to the specific terms and conditions stated in each respective promotional offer. General conditions applicable to all bonuses are as follows:

• Every bonus has a wagering requirement that must be fulfilled before bonus funds or bonus-related wins can be withdrawn.
• Bonuses may only be used for the purposes stated in the relevant promotion's terms and cannot be transferred or directly exchanged for cash.
• Each member is eligible to receive each type of promotional bonus once only, unless otherwise stated in the relevant promotion's terms.
• JOM99 reserves the right to cancel or withdraw any bonus suspected of being obtained through fraud, exploitation or any activity that violates the platform's terms.
• The validity period of each bonus is stated in its respective promotional terms. Expired bonuses cannot be reactivated.

Bonus system abuse — including but not limited to opening multiple accounts, member collusion to obtain bonuses, use of automated software, or wagering techniques designed to meet wagering requirements without genuine risk (bonus abuse) — is strictly prohibited and will result in cancellation of all bonuses and potential permanent account closure.

For more information on currently available promotions, please visit the Promotions ours, which is updated periodically.

7. Game Rules and Member Conduct

The jom99 platform offers a wide range of game categories including video slots, Live Casino, Sports Betting, fish shooting games, and poker. Each game category has its own rules that must be followed. In general, the following are prohibited on the jom99 platform:

• Use of automated software (bots), scripts, or other technical tools to play or place bets.
• Collusion between players to exploit games or disadvantage other players.
• Use of methods or strategies specifically designed to exploit technical vulnerabilities in the system.
• Any form of fraud, hacking, or unauthorized access into the jom99 system.
• Attempts to influence game outcomes through unauthorized means.

All game outcomes on jom99 are determined by an independently audited Random Number Generator (RNG), or in the case of Live Casino, by live dealers on duty. Results determined by the system are final and cannot be disputed on purely technical grounds unless there is substantial evidence of a system error.

8. VIP Programme and Exclusive Membership

Program jom99 VIP is an exclusive rewards system for active and loyal members. Eligibility for the VIP programme is determined based on criteria set by jom99 and may be revised from time to time. The following points should be understood regarding the VIP programme:

• Admission into the VIP program is at jom99's sole discretion and is not an entitlement that can be claimed.
• VIP benefits and privileges are exclusive to the qualifying account and are non-transferable to any other account.
• JOM99 reserves the right to review and adjust a member's VIP eligibility based on recent account activity.
• Misuse of VIP benefits will result in removal from the program without prior notice.

9. Account Suspension and Closure

JOM99 reserves the right to suspend or close any member account for the following reasons without prior notice:

• Violating any section of these Terms and Conditions.
• Suspicion or evidence of fraud, money laundering, or other illegal activities.
• Providing false or misleading information during registration or the KYC process.
• Opening or operating multiple accounts.
• Activities that compromise the integrity of the platform or the security of other members.

Members also have the right to close their own account at any time by contacting the JOM99 support team. Before account closure, all outstanding withdrawal requirements must be fulfilled first.

10. Limitation of Liability and Disclaimer

JOM99 makes every effort to ensure the platform operates smoothly and without interruption. However, we cannot guarantee that the platform will always be free from technical disruptions, software errors or issues beyond our control. JOM99 will not be liable for:

• Losses arising from temporary technical disruptions or internet connectivity issues on the member's end.
• Losses resulting from unauthorized account access due to the member's own negligence in maintaining account security.
• Currency exchange rate fluctuations affecting the value of deposits or withdrawals.
• Losses resulting from valid and final game outcomes.

11. Privacy and Data Protection

JOM99 regards member privacy as a top priority. All personal data collected during the registration process and platform usage is handled in accordance with the Privacy Policy ours in detail. In summary, jom99 will not sell, rent, or share members' personal data with third parties without the member's consent, unless required by law or a valid court order.

The jom99 platform uses 256-bit SSL encryption to protect all data communications between your device and our servers. Sensitive data such as payment information is stored with additional protection in accordance with internationally recognised security standards.

12. Responsible Gaming

JOM99 places great importance on the well-being of its members. We provide a range of tools to help members manage their gaming habits, including deposit limits, loss limits, session time limits and self-exclusion options. More information about these tools can be found on the Responsible Gaming ours.

JOM99 does not encourage problem gambling. If you feel your gaming habits are beginning to affect your daily life, finances or personal relationships, we encourage you to seek help immediately through the appropriate channels. Our platform supports efforts towards responsible and sustainable gaming.

13. Governing Law and Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to the jurisdiction in which the jom99 platform operates. Should any dispute arise regarding the use of the platform or these terms, both parties agree to first attempt to resolve the matter through mutual negotiation before bringing it to any formal dispute resolution forum.

Any complaints or disputes must be submitted to the jom99 support team within 30 days of the date of the incident giving rise to the dispute. jom99 will endeavour to resolve all complaints within a reasonable timeframe and in a manner that is fair to all parties.

14. Amendments to Terms and Conditions

JOM99 reserves the right to amend, update or replace any part of these Terms and Conditions at any time without prior notice. It is your responsibility to review this page periodically to stay informed of any latest changes. The most recent update date will always be displayed at the top of this document.

Your continued use of the jom99 platform after any amendments are published constitutes your full acceptance of the revised terms. If you do not agree with the changes made, you have the right to close your account by contacting our support team.